The Ostrich Group
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Torbay and Southern Devon Health and Care NHS Trust has been selected by Ostrich to provide a 24 hour a day response as part of their GPS Tracking Service.

The Trust provides community health services to around 375,000 people in Torbay and Southern Devon, and in Torbay it provides and commissions adult social care services.

Its 2000 staff include frontline health and social care staff, such as district nurses, occupational therapists and social workers, and operate from a range of different premises across Torbay and south Devon, such as community hospitals and clinics.

The Trust’s aim is to provide ‘the right care, in the right place, at the right time’. It seeks constantly to:

  • develop new ways to make services more accessible for the local population
  • introduce new opportunities for individuals to take more control over their care and the support they receive, promoting independence to help them live their life the way they want to.
With an annual budget of around £125 million, the Trust. also works with a range of local voluntary sector organisations, and with several NHS providers and local authorities.

The Trust has a dedicated TeleHealthCare team, which includes an Alarm Response Service supporting over 2,200 customers. This service operates night and day providing peace of mind for people who rely on TeleCare to help them continue to live independently and safely at home.

The Alarm Response Centre is accredited by the TeleCare Services Association (TSA) and is inspected annually to ensure it meets the Industry Standard requirements.

Staff are experienced in helping customers over the phone when they have encountered an unexpected crisis such as feeling unwell, have fallen or wandered away from home. As well as being a central point of contact providing assurance, the centre also co-ordinates an appropriate response, whether that be contacting a carer, liaising with the GP or placing a call to an emergency service such as Ambulance, Fire or Police.

Each year the centre handles over 97,000 calls and answers 98% of all calls within 60 seconds.

Specific support for people with dementia

Within Torbay, staff at the centre work very closely with organisations that provide specific support to individuals and these include:

  • People with dementia (Alzheimer’s, ...)
  • People who are Carers
  • People who face risks when working alone in risky areas

In 2013 the centre won a grant from the National Dementia Challenge Initiative to develop a GPS tracking service within Torbay that supports the local population. This project also involves measuring the effects that the GPS service has on both those that suffer from Dementia and their Carers.

As an NHS organisation, the Trust has a duty to monitor the performance of its own services and the services it commissions to ensure they are safe, high-quality, and efficient.

Monitoring and measuring the performance of services also enables the identification of where improvements can be made to further enhance service quality.

There are a number of different performance measures, including those provided by external watchdogs, such as The Care Quality Commission, a regulatory body which benchmarks how well all Trusts are doing.

The Company Secretary produces a regular report which provides an update of organisational assessments.

The Annual Reports produced by the various directorates within Torbay and Southern Devon Health and Care Trust also provide information on its performance.

Our GPS Tracking Service is designed to give peace of mind to both the individuals suffering from dementia (Alzheimer’s, Lewy Body, Pick’s disease…) and their carers. Please visit our how it works page for more information about the devices, our FAQs page for any questions you may have, and if you’d like to register for a device, please visit our order page. The centre monitors all Ostrich GPS trackers across the UK.