Do you recommend care homes or care at home services?
No, Ostrich is simply an information service. We do not recommend any provider above another, and never will.
Why have some homes and services more details featured than others?
Some providers have chosen to enhance their listing and add more specific details about their services. Just go to the List with us page using the link below to enhance your listing, which is entirely without charge.
If I want an enhanced listing on your site who do I contact?
Please go to the ‘List with us’ section of the site using the link below. List with us.
Are you regulated to give financial advice?
No, Ostrich is not regulated, but any contact details or links we provide will be to an authorised or regulated service provider.
If I buy something in one of your online shops do you receive a commission or fee?
Yes, in the same way that when you buy a product in a shop on the high street the seller makes a profit so do we.
If I have a complaint about a care home do you handle that?
No, we do not become involved in disputes and are not responsible for the actions of any third party featured on our site.
What if I am not satisfied with advice I received from an IFA that I found through your site?
We regret that we cannot be held responsible for the actions of a third party and suggest you contact the relevant governing body.
Am I able to advertise my care service on Ostrich?
Yes, there is no charge - please use the following link: List with us.
What can I do if I bought something through your shop and it doesn’t work?
Please refer your complaint and concerns to the supplier, whose details would have been included with the product.
How can I get refund for an item I bought through your online shop?
Please refer to the retailer's conditions and terms for returning items, normally included with your item.
How do I complain about a call from your sales team?
It is extremely unlikely that you will receive such a call, but you can email us at concerns@ostrichcare.co.uk.
How can I speak to someone?
Please call 01733 293651. One of our UK-based call centre operators will be very pleased to speak to you and help in any way.
Is there anything I can do if I have tried to find a specific home by name and it’s not there?
Please email your request to hello@ostrichcare.co.uk and we will do our best to help you. Alternatively call us on 01733 293651 or visit our get in touch page.
What can I do if I emailed your property advisor and no one has called me back?
Please email using the link below or call us on 01733 293651. Get in touch page.
I had a great experience on the Ostrich site and found it very helpful. Where can I tell people?
Thank you. We are delighted to hear about your experience. Please let us know in detail using the link below, or feel free to tweet or add your comments to our Facebook or Google+ page. We appreciate any kind words. Get in touch page.
I had a disappointing experience using your site, it crashed and the information wasn’t up to date. What should I do?
Please contact us through the link below or call us on 01733 293651. Sometimes organisations only learn through mistakes, and if you help us to know what went wrong we will do all we can to restore your faith in Ostrich. Thank you for letting us know your concerns. Get in touch page.
May I speak with the person who created the Ostrich concept or a director of the company?
Yes, we have an open door policy. Please send your request through the following link: Get in touch page.
Are you part of a big company?
No. Ostrich is a stand-alone company registered in the UK and all our details are available on the Companies House website.
What can I do if I have left messages and emailed the financial advisor I was directed to on your site and I haven’t heard back for more than 24 hours?
Please email us using the Get in touch page or call 01733 293651.
Will it cost me a premium rate to call you?
No. Our number is not premium rate.
How long has Ostrich been established?
Ostrich is a new company created to launch the brand name Ostrich so that everyone knows where to turn for information on all aspects of care. Many of our partners on the site have been involved in their specialist areas for over 30 years and are well respected - you can feel absolute confidence using Ostrich. Read more on Ostrich Care and our partners in our Press Room.
How do you store my data?
All data is stored in line with current regulations.
Do you share my details?
We do not sell your details to any third party.
How can I stop emails from you?
Simply click the ‘De-register’ button on your latest email.
I run a care home. How can I receive emails from you?
Please email us using the link below update@ostrichcare.co.uk
Why don’t you have adverts on your site?
We prefer to allow visitors to find all the information they need easily and without distraction. You will find services and products in the Ostrich online shop -- we accept advertising only in this section of the site.
How can I follow you on Twitter?
Excellent! Just use our Twitter tag below. @ostrichuk.
I saw your details on Facebook when my friend bought some things for her grandfather. Where are those things on your site?
Look in the online shop section for a wide range of goods. Buy Products
Can I advertise commercial products and services on Ostrich?
Yes, at Ostrich we are happy to review all requests. Please note that a fee may be applicable. Please send your details to the following address hello@ostrichcare.co.uk.