Ostrich Blog - April 2015 Posts

April 23rd

Right at Home Loughton, Redbridge and Waltham Forest

It gives us great pride to be able to serve the local community that we have grown up in. Coming from a background where the elderly have always been taken care of by their loved ones, it was unworldly to us that some people haven’t got that privilege.Our vision at

Do you take a deep breath before picking up the telephone or crossing the surgery threshold to speak to your GP’s receptionist?

I recently wrote a column for The Telegraph about the attitude of reception staff in GPs’ surgeries. It provoked a huge response - mostly from patients with negative tales to tell! However, an organisation called GP Access (http://gpaccess.uk) sent me a video of its ‘Patient Access

Ostrich Blog - April 2015 Posts

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Right at Home Loughton, Redbridge and Waltham Forest

Do you take a deep breath before picking up the telephone or crossing the surgery threshold to speak to your GP’s receptionist?